FAQ

Payment & Security
Q: Am I required to pay VAT or any extra fees at checkout?
A: No. The price you see is the price you pay. All applicable taxes and duties are already included, so there are no surprise charges during checkout or at delivery.

Q: What payment options can I use?
A: We offer several secure ways to pay: Credit Cards (Visa), Western Union, and Bank Transfer.

Q: Do you ship internationally?
A: Yes, we deliver worldwide! To get your gear to you faster, orders are shipped from our nearest regional warehouse.

Q: Can I pay for my order over the phone?
A: To protect your security, we do not accept telephone payments. All transactions must be completed through our secure online checkout system.

Q: How secure is shopping on your site?
A: Your security is our priority. Our website is protected with SSL encryption and adheres to PCI-DSS standards, safeguarding your personal and payment information.

Q: What should I do if my credit card payment fails?
A: First, please double-check your card details and confirm with your bank that international transactions are authorized. If problems continue, try another payment method or contact your bank. Our support team is also ready to help.

Q: My order didn't go through, but my card was charged. What happens now?
A: This is usually a temporary authorization hold, which your bank should release within 3-10 business days. If the order wasn't confirmed, you won't be charged. If an amount is deducted, please contact us with your details for a prompt investigation.

Q: I'm having trouble completing my order online. What are my options?
A: Please get in touch with our Customer Support via email or live chat. We can help guide you through the process or provide a secure payment link to finalize your purchase.

Order Processing
Q: Are all jerseys, like popular team ones, in stock?
A: Most of our items are ready to ship. During major tournaments, high-demand jerseys may sell out quickly. You can see live availability on each product page.

Q: Can I change my order after paying?
A: We can only modify orders that haven't started the packing process. Please contact us immediately, and we'll try our best to help.

Q: Can I cancel my order after purchasing?
A: Yes, cancellations are possible within 1 hour of placing your order, as long as it hasn't been prepared for shipment.

Q: How do I cancel an order?
A: To request a cancellation, please contact our Customer Support right away via email or your account dashboard with your order number. We'll confirm if it's possible and proceed promptly.

Shipping & Delivery
Q: What are my shipping options and delivery times within Europe?
A: We ship from within the EU using tracked services. For global destinations, delivery times range from 7 to 20 business days.

Q: How can I track my order?
A: As soon as your order is on its way, you'll receive an email with a tracking number. You can use it to follow your delivery's progress on the carrier's site or in your account.

Q: What if my order hasn't arrived in the estimated time?
A: First, please check your tracking for updates. If there's no progress or a significant delay, contact our support team with your order number so we can look into it with the carrier.

After-Sales Service
Q: What is your return policy?
A: You may return items in unused, original condition with tags attached within 14 days of delivery. Personalized or special items cannot be returned unless they are faulty.

Q: How long do exchanges or refunds take?
A: After we receive your return, processing takes 7-21 business days. Refunds are then issued to your original payment method. The time it takes for the funds to reach you depends on your bank or provider.

Q: Are there any fees for returns or exchanges?
A: Return shipping is the customer's responsibility, unless the item is faulty or incorrect. We do not charge any extra handling fees for processing returns or refunds.